The store sets the return and exchange policy to ensure customer satisfaction with the product purchased from the store, and the return and exchange are subject to the following conditions: (1) The store grants the customer the right to request a return or exchange of products within 7 days from the date of receipt of the product from the store. (2) The store accepts the return or exchange of products only if the following conditions are met: 1. Unopened product packages (the store refuses to accept the return of any opened package to avoid damaging the product or other customers). 2. The customer has not used, opened, or gained any benefit from the products. 3. The products have not been damaged or defective after receiving them from the shipping company. 4. The packaging and wrapping of the products have not been damaged, or any accessories of the products are missing. 5. The store does not accept the return of certain types of products for health reasons such as (sleeping mattresses, fishing clothes). (3) The customer can submit a return or exchange request through the store. (4) If the product has a serial number, this number must not be tampered with; if the number is not visible, removed, or manipulated, the return or exchange request will be rejected. (5) The customer must return all gifts and accessories received with the product, and damaging, not returning, or destroying the gifts, accessories, packaging, or products will result in the rejection of the return or exchange request. (6) The customer must send the products to the shipping company based on the approved return request and print the waybill. (7) If the return or exchange is due to a defect in the product, the store will examine the product, and if the defect is confirmed to be due to the product, the store bears the costs of shipping, return, and exchange. (8) If the return or exchange is due to reasons attributable to the customer and not a defect in the product, the customer bears all costs of returning, shipping, and exchanging the product. (9) If the store refuses the customer's return or exchange request and the customer refuses to receive the products again, the store has the right to dispose of these products after 15 days from the date of the customer's rejection. (10) In case the return request is accepted, the store will refund the product price to the customer within 15 working days from the date of acceptance of the return request, and the refund will be processed after the customer returns or delivers the products to one of our branches. (11) In case of an exchange request, the price difference between the exchanged product and the new product chosen will be considered; if the price of the new product is less than the price of the exchanged product, the store will refund the difference within 15 working days via the same payment method. If the new product's price is higher, the customer must pay the difference to the store through our approved payment methods. (12) All amounts will be refunded in case of return or exchange to customers using the same payment method used for the original payment, according to the provisions of this policy, within 15 working days from the date of acceptance of the return or exchange.